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Instructions for returns

Solution

What can I do If a product I got from CheerySun is defective?

Defective merchandise may be replaced if returned under warranty (from the day of purchase). The warranty information is written on each item's page for clarification. Unless otherwise requested, all replacements under warranty will be shipped out using the method selected on your original order. Should there be a request to upgrade the replacement shipping method, additional fees may apply.

Please Note: All items may not be returned for refund. If you product is defective, we will send you the replacment once we receive original product. All returned items will be tested to verify that they are defective. If you believe the product is defective and after testing the product, we discover that it is NOT defective, we will ship the item back to the customer. (the customer pays shipping)

Step1: Complete and submit online Return Merchandise Authorization ( RMA form )
Step2:

Receive RMA number via email from one of our return technicians within 2 business days of submitting your request.
Note: No returns will be accepted without a valid RMA number
Step3:

Package and send products to our warehouse, replacments ship once we receive original products.
Note: All returns must be packed with all manuals, software, manufacturer documnents and/or registration cards intact (if any).
All returns must be intact.
Customers are responsible for any and all custom fees charged by their county.
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