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Symptoms When attempting to connect to the iTunes Store or activate your iPhone, you may see the following error message: "iTunes could not connect to the iTunes Store. An unknown error occurred (11333)." Products Affected iPhone, iTunes Resolution Update... More...

Symptoms You may be completely unable to access the iTunes Store on your computer or iOS device. You might also see an alert message similar to one of the following: "Cannot connect to the iTunes Store. An unknown error has occurred." "We could not complete... More...

Symptoms If you connect to the iTunes Store using a dial-up connection over a phone line, music previews might sound odd or they might not play at all. Products Affected iTunes Store Resolution The iTunes Store rocks with a high-speed (broadband) Internet connection like DSL or ca... More...

Summary Remote is a software application for iPhone and iPod touch that allows you to control audio and video playback in your iTunes library and on Apple TV. This article provides resources that explain how to setup Remote and troubleshooting issues that may arise.  Remote can be downloa... More...

Symptoms When you try to access or download something from the iTunes Store, the iTunes Store may not load completely or may give a message explaining any issue. Products Affected iTunes Resolution Collapse All Sections | Expand All Sections To access the iTunes Store on your ... More...

Summary VoiceOver allows you to hear the names of songs, artists, and playlists spoken when listening to content on certain   iPod models . Learn how to enable VoiceOver. You can select a default language for VoiceOver in the Summary tab when the  iPod is connected to i... More...

Symptoms When you are trying to update or restore your iPhone, iPad, or iPod touch with iTunes, the update or restore process may stop, and you may see an alert message in iTunes. You may also see the "Connect to iTunes" screen on your device: The alert m... More...

Summary When the download of a purchased song, video, or app is interrupted, iTunes will prompt you to resume your download the next time you open the application. You can also use the Check for Available Downloads command to manually restart an incomplete download. Your download could be incomp... More...

This document discusses the network capabilities recommended for downloading and previewing songs in the iTunes Store. Products Affected iTunes Store, iTunes For best results, your network connection should be able to download at 128 kilobits per second (kbit/s) or faster, particularly ... More...

Symptoms If you are experiencing an issue where you can't pair Remote with iTunes or Apple TV or are having difficulty connecting to an iTunes library or Apple TV that you've already paired with and connected to before, review the troubleshooting suggestions listed in this article. Products ... More...